Frequently Asked Questions
What information does the consumer need to provide to request POS financing?
It only takes a few minutes to fill out the Finturf form, which requires a little bit of personal, employment, and banking information from the consumer.
Does Finturf’s lending system help in stock turnover?
Providing a financing option may increase sales. Customers who were unable to purchase a product due to a lack of funds may be able to with POS financing. Even merchants that already have a financing option may be able to increase sales with Finturf, thanks to our vast network of lenders that work with all credit types.
Do merchants benefit from the interest rate of the loan?
A lower interest rate may result in a higher likelihood of making a sale. However, neither the merchant nor Finturf can control the interest rates. Finturf is not a lender. We work with a network of lenders. While we cannot guarantee a low interest rate, many of our clients see higher accept rates thanks to the size of our network and our local lending options. Local lenders are often better suited to offer credit to those with lower credit scores.
Does Finturf work with international merchants?
Not at this time. Finturf currently only works with companies operating in the U.S.
Is Finturf easy to use?
Our system is straightforward for both the merchant and the customer. Customers can request POS financing in one of two ways. First, the merchant can use the Finturf Merchant Portal to start to request a loan for the consumer. The customer offers a little information about themselves, and then the customer is sent a link where they can submit the loan request. The customer sees a funding decision within minutes. Or, the customer can fill out a loan request through their phone. During the loan request process, the customer will select the merchant, and the funding will be sent directly to the merchant upon approval.
How can merchants get access to Finturf?
Merchants can add Finturf financing to their store by speaking with a member of the Finturf support team. We offer free onboarding with a simple setup process.
What information does the system dashboard provide to merchants?
Merchants receive a report on all the requests placed through Finturf. They can filter by pending, pre-approved, and rejected requests. They also have reports based on salespeople and locations. This information can help a merchant know who to market to, as the merchant will see the customer type most likely to receive financing.
Does the dashboard allow merchants to know the stock on hand?
The Finturf system is independent of other software that the merchant may use, such as inventory software.
Does the system need maintenance or updates periodically? If yes, how much will it cost?
Finturf updates its software to ensure the best possible performance. These updates are free for the user.
Does Finturf offer live chats with customers?
No, Finturf does not currently have a live chat feature to interact with customers. However, client support is available 24/7. If the merchant ever needs help, they can reach out at any time of the day through phone or email.
How can merchants get in touch with their customers through Finturf?
The merchant cannot use Finturf to reach out to their customers. If a consumer downloads the Finturf app, they can select the merchant’s name during the loan request process. If connected with a lender and eventually approved for a loan, the money will go directly to the merchant. If the customer needs to contact the merchant, they should reach out to the merchant directly.
Does Finturf offer 24/7 customer service?
Yes, Finturf offers 24/7 customer service to the merchant and the lender, but not to the customer.
How much does the average loan request take?
The loan request process only takes a few minutes.