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All businesses lose customers. According to Profitwell.com, this average customer retention rate by industry is: Retail: 63%Banking: 75%Telecom: 78%IT services:…

If you haven't made a buy now pay later (BNPL) purchase yourself, you've probably at least heard the term. Many…

You can’t approach every customer with the same sales techniques because each buyer is uniquely different. In fact, shoppers are…

Creating a brand is like making a cocktail by adding just the right amounts of company values, features, and uniqueness.…

When running a business, there are two types of costs: fixed costs and variable costs. Any alteration in the fixed…

You’ve just hired a qualified candidate — someone you think is perfect for the job. Now, you’re tasked with training…

First-line employees in the retail industry are the first to communicate with customers. The responsibility of leaving a good first…

Stepping into a retail store, you may spot that some products appear to be more noticeable than others. You may…

It’s no wonder customer financing has boomed in popularity as it offers more budget-friendly payment options. With consumer financing, buyers…

Price is often the determining factor in whether or not a consumer will make a purchase. It is one of…