Customer and Client Engagement

In the competitive world of business, 65% of customers switch brands after just one poor service experience. This sobering statistic…

In the world of business, language matters. And understanding the subtle differences between seemingly interchangeable terms can be critical to…

Patient no-shows can be a costly and frustrating problem for healthcare clinics. In fact, patient no-shows are estimated to cost…

Did you know the first air conditioning system wasn't designed for homes? American engineer Willis Carrier invented the first AC…

One goal shared by every healthcare professional is helping their patients get better. However, there are roadblocks that keep this…

Patients should feel comfortable when they visit their healthcare provider’s office, but many don’t. Financial concerns are the most likely…

According to a study, between 50% to 80% of adults in the United States have some degree of dental anxiety.…

The conversion rate in retail is an important indicator of a retail store’s performance and customer behavior. It is calculated…

Imagine walking into a grocery store, and a highly energetic sales clerk is bombarding you with information about the newest…

Attracting new patients to your dental practice is vital in today’s competitive market. Whether you’re just starting your dental practice…